Privacy Policy

Last updated: 7 November 2026

The Faeries Den Cakery is a small handmade cake business serving the Bundaberg region of Queensland. If you have any questions about your privacy, please email Thefaeriesdencakery@gmail.com.

What information we collect

When you contact us or use our enquiry and review forms, you may provide your name, email address, phone number, occasion or event date, cake preferences, enquiry details, feedback and any photos you choose to send. You may also choose to share dietary or allergy information so we can discuss your order safely. Please avoid sending unnecessary personal or sensitive information.

The WordPress.com website and its services may also collect technical information, such as your IP address, browser or device information and cookies, to operate and protect the website.

Why we use your information

We use the information you provide to respond to enquiries, discuss designs and dietary needs, manage and fulfil confirmed orders, communicate about collection or delivery, respond to reviews, and keep necessary business records. We do not sell your personal information.

Customer reviews and photographs

Reviews are received privately first. We only publish a review or customer photograph with the relevant person’s permission, and we do not publish a reviewer’s email address. If a photo includes other people, especially children, please make sure you have permission to share it. You can ask us to remove your published review or photograph by emailing us.

Where your information is held

Enquiry and review forms are provided through WordPress.com and Jetpack, and communications may be held in our business email. These service providers may process or store information outside Australia. The precise locations can depend on the provider’s operations. Please also read the Automattic Privacy Policy for information about the platform.

Cookies and website services

The website may use cookies or similar technologies for essential functionality, security, preferences and usage measurement. Some of these technologies are operated by WordPress.com or related service providers. Browser settings may let you limit cookies, although parts of the site may not work as intended.

Keeping information and protecting it

We take reasonable care when handling the personal details you give us. We keep information only for as long as reasonably needed for enquiries, orders, business records or applicable legal requirements, and restrict access where appropriate. No online system can be guaranteed completely secure.

Access, corrections and privacy concerns

If you would like to ask what information we hold about you, request a correction, ask about a review or photo, or raise a privacy concern, email Thefaeriesdencakery@gmail.com. Please explain your request so we can respond and, where appropriate, take steps to resolve it. If Australian privacy law applies to a complaint, you may also have the option of contacting the Office of the Australian Information Commissioner.

Updates

We may update this policy as our services or information-handling practices change. The current version will be available on this page.

For information about orders and food allergens, read our Ordering, Cancellations & Allergens page.